Before submitting a return or exchange request, please make sure the product is in its original, unopened condition and packaging.

• You can request an exchange or return on the same day of delivery or the following day at the latest.

• If the return or exchange is requested for personal reasons and not due to an error in the order, shipping fees for both sending and returning will be charged.

• Returns or exchanges are not accepted for opened or used products unless the product arrived damaged or incorrect.

• Refunds are processed after receiving and checking the returned items.